Refund policy
1. Return Eligibility
Customers may request a return or exchange within 30 days after receiving the order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must include original packaging and accessories when applicable.
- Customers must provide order details or proof of purchase.
2. Free Return and Exchange
Luxoviacc provides free return and exchange service within 30 days for eligible orders.
If you receive:
- A defective product
- A damaged item
- An incorrect item
please contact our customer service team. We will review your request and provide an appropriate solution.
3. Return Request Process
Before returning any item, please contact us first.
Customer Service Email:
Please include:
- Order number
- Customer name
- Reason for return
- Photos or supporting information (if applicable)
Our team will provide return instructions after reviewing your request.
4. Refund Processing
Once we receive and inspect the returned item, we will notify you of the refund status.
Approved refunds will be:
- Issued to the original payment method.
- Processed according to your bank or payment provider’s processing time.
Please note that financial institutions may require additional time to complete refund transactions.
5. Non-Eligible Returns
Returns may not be accepted for:
- Items damaged due to misuse or improper handling.
- Items returned without original condition.
- Requests submitted after the 30-day return period.
6. Order Cancellation
Orders can only be canceled before they enter the shipping process.
Once an order has been shipped, customers may request a return after receiving the package.
Contact Us
Email: